Managing the People in the Practice (Durbanville, Cape Town)

The importance of personal leadership development will not   only benefit the individual but will ultimately enhance the service levels of   the practice where these individuals invest their time and energy.

This workshop has been designed to provide practice   managers with new and refreshing information and techniques to enhance their   ability to lead and manage the staff in the practices where they work.

In the private practice environment, we often end up as  managers of people because we were either good at managing the processes or   we were good at reception. This workshop targets areas of development not often provided to staff who end up in positions where they need to manage different areas of the practice.

In some of the smaller private practices, the healthcare   providers end up managing the human resources of their practices, often to   their own frustration and to the detriment of the relationships. The value of   being equipped and learning or re-learning new or other methods will always   add value and bring about a fresh approach to dealing with situations brought   about by the dynamics in the practice.

• Brief Programme Overview
• Scope of the Practice   Manager
• Review of the Organisational   Structure of a Medical Practice
• Defining the culture of the   Practice
• Processes and Procedures in   the Practice
• Hiring Decisions
• Staff Interaction
• Communication Strategies
• Engagement
• Understanding the theory   behind Increased Engagement
• Planning and Managing Effective   Meetings
• Managing Expectations
• Different kinds of   Motivation
• Understanding the Languages of Appreciation
• Managing the 10 Pillars of Effective Teams

Cost

R1950 per person per day (inclusive of the Gallup CliftonStrengths Top 5 Assessment)

Discount will be considered for bookings of 3 people or more from one practice. Please send inquiry to lizelle@strongworx.com